Check for firmware updates:In " Settings " -> " System" -> " System updates " > Tap " Check now "Ĩ. Please reboot your phone and check again if it works well.ħ. If your phone works well in Safe Mode, there may be some 3rd apps that cause malfunction. Access Safe Mode by long pressing power key > tapping and holding Power Off > tapping OK. Update the app:In Play Store, Tap a menu icon on the upper left corner > " My apps&games " >" UPDATE ALL "Ħ. Clear App Cache : Tap " Setting " > " Apps ", Find the application that you want to clear up > " Clear cache "ĥ. Run System Optimization:Please access Quick settings ( by sliding down from the top of home screen )and tap " Boost " to free the memory.Ĥ. Stop the recent used app : Press the button of " Recent used app " at the right bottom corner of menu -> Tap " Shut down all apps " to halt the applications in use.Ģ. Please follow the steps below for troubleshooting:ġ. Troubleshooting - When the application you installed unexpectedly quits, stops responding, or cannot be activatedĪpplicable situations: The application reloads, quits unexpectedly, stops responding, or fails to activate.
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